Support

How can we help?

Answers to the questions we hear most, plus a direct line to our team if you need more.

Maps delivered within 2 hours Lifetime access Live chat daily

Delivery & access

How will I receive my map?

You'll get an email with a unique access link. Open it and the map is added straight to your own Google Maps account, right alongside your saved places.

How long does delivery take?

Usually within 2 hours of your order. In rare cases it can take up to 24 hours.

I never received my email. What now?

First check your spam or promotions folder, it likes to hide there. Still nothing? Message us with your order number and we'll fix it right away.

How long do I have access to my map?

For life. Once a map is yours, it stays yours, with no subscription and no expiry date.

Using your map

Do the maps get updated?

Yes. Pins and details are refreshed continuously and sync automatically to your account, no reinstalling needed.

Can I add my own locations?

The map itself is read-only, but you can save your own pins to a separate personal list right inside Google Maps.

Can I use my map offline?

Yes, using Google Maps' own offline download feature before you head out.

Does it work on my phone, tablet, or laptop?

Any device that can run Google Maps works fine, your access follows your Google account, not a single device.

Payments & orders

What payment methods do you accept?

iDeal, credit card, Apple Pay, and Google Pay.

Can I get a refund?

Digital products can't be refunded once delivered, but if something's wrong with your map, reach out and we'll sort it out.

Still stuck?

Live chat is the fastest way to reach us, look for the icon in the bottom right corner of the page.

Online 09:00 to 17:00 CET, every day

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We reply to every message within one business day.